MoscowPhoto will notify you by email as soon as your order is shipped. This notice will give you a tracking number with which you can track your parcel’s journey. In case your delivery is delayed beyond a time you are advised to contact us using the emial: email@example.com
In case you contact us by email with all the details regarding the delivery that is taking longer than the average 3-4 weeks, MoscowPhoto will immediately investigate the status of the order and contact you.
2. How shipments are made
All orders are usually shipped by International Registered Air Mail worldwide.
For express shipment we can use DHL, EMS and UPS. Express shipment means that the consignment is traceable and can be tracked. During the entire stretch, it is possible to track the package, with the courier tracking number provided by the express shipment company. The courier tracking number is preovided by MoscowPhoto, once your parcel is shipped. This facility helps you to keep a close-watch on the movement of your shipment, towards its final destination.
If you need the express delivery, please contact us using the email: firstname.lastname@example.org.
3. Notices you will receive
When you first place your order you will receive two notices, one from our payment processor PayPal, acknowledging the detailed order information via a fulfillment email, and the other from MoscowPhoto, acknowledging the receipt of your order thereby sending you a copy of your detailed invoice.
In case you do not receive these notices, then it should be taken granted that your order was not registered into our system and it cannot be processed and shipped.
Within 5 business days you will receive our shipping notice, advising that your order has been shipped, and that you can expect delivery within 7 to 14 business days thereafter. We value each and every customer and we will do the best we can, to make sure your purchase from us goes smoothly.
4. If delivery is late?
If for any reason your order fails to arrive or it is unable to locate your shipment, the credit will be charged back to your credit card, equal to the amount of your purchase, or a replacement shipment will be sent to you.
If you intimate us by email about the delivery that is taking longer than the shipping notice estimate, MoscowPhoto will immediately investigate the status of your order.
5. When to expect delivery
Our payment processor PayPal will send you an email, usually in less than 24 hours after ordering, confirming that your payment has received final approval.
This message indicates that the order is paid, and it is instantly updated in our list for shipping, and the clock starts running for us.
Within five business days of receiving notice for payment, we will ship your order and send you a shipping notice.
This notice tells you the date we shipped your order, and also expected delivery date within 10 to 15 days to Europe and 15-20 to USA. Delivery is almost always in less time than this.
Returns are possible, if an item has been damaged while shipping, or have a factory defect. It will be changed or repaired in Moscow. And a buyer pays all shipping costs for returning.